About us

Customers and citizens

For Ofsted, our customers and citizens are the people who use the services that we inspect and regulate, the people who provide those services, and the volunteers, practitioners and professional organisations that we work alongside.

We are committed to making our inspections as transparent as possible. All our inspections are conducted against a framework, which we publish on our website so that those providing services know what is expected of good and outstanding care, education and training, and can use our frameworks to drive their own improvement. Our inspection frameworks can be found in the further information box below.

We publish many hundreds of inspection reports a week on our website so that parents, learners, employers and the public have easy access to clear and reliable information. Our work gives people the information they need to make effective choices and hold services to account. All inspection reports are available on the website.

Our Involvement strategy 2011-15 sets out how we promote and encourage involvement and consultation. 

For more information about our past consultations, or to respond to a current consultation please visit the consultations section of our website.

How to provide feedback or make a complaint

Our How to complain section tells you how you can make a complaint about Ofsted. It also provides some details on the powers we have to act on complaints you make about the services we inspect or regulate.

Visit our Contact Us page to find out how you can send us more general feedback.

Annual Report 2012/13

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