Children and families services: For Children and families services providers

How to complain

Complaints and concerns

Safeguarding children: Ofsted’s whistleblower hotline

There may be times when council employees and those working with young children will want to report to us concerns about practices and procedures for the safeguarding of children and young people. For further information, go to the Whistleblower hotline page.

Complaints about Ofsted

We always try to carry out our work well but know sometimes you may have concerns about what we do or how our staff act.

We see complaints as an important way of learning and improving what we do. Our Complaints procedure: raising concerns and making complaints about Ofsted guidance explains how concerns and formal complaints about our inspection and regulation work and the work of our staff will be handled. It also details how to complain and how we use your feedback to identify what we need to do to improve.

Independent Complaints Adjudication Service for Ofsted

If you have made a complaint about Ofsted but are still not happy at the end of the process, you can refer your complaint to the Independent Complaints Adjudication Service for Ofsted which will conduct a review. The adjudicator is independent from Ofsted. To find out more, please visit the Independent Complaints Adjudication Service for Ofsted website.

Annual Report 2012/13

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