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Resources
A showcase of good practice across providers that Ofsted inspects or regulates
Information for local authority customer service staff
19 Sep 2007
This briefing is designed to assist frontline customer service staff in handling parents' enquiries about when and how parents can complain to Ofsted, the type of complaints that can be considered and the action parents can expect Ofsted to take in response to a complaint.
Further information
- Complaints to Ofsted about schools: guidance for parents
- How to complain page
- helpline email: enquiries@ofsted.gov.uk
- helpline number: 0300 123 1231
Available downloads
| File name | File type | File size |
|---|---|---|
| word Information for local authority customer service staff (Word format).doc | word | 412.00 KB |
Reports are presented in either AdobePDF or Microsoft® Word format.
Download the Adobe Reader software directly from Adobe.
Download the Word View software directly from Microsoft.
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